You can share tickets between your Inbox and Zendesk Support accounts, making it easier to organize your ticket workflow.
To set up a ticket sharing agreement between Inbox and a Support account
- Click the Menu icon (), then click Connect to Zendesk (BETA).
- Choose Add Zendesk connection.
- Enter the subdomain of the Zendesk Support account you would like to connect with.
For more information on how to accept a sharing agreement, see Sharing tickets with other Zendesk accounts.
Once your sharing agreement is set up, you will be able to share conversations which will then generate a ticket in your Zendesk Support account. You can also forward messages from any contact form associated with the Zendesk Support account into an inbox.