Replying to conversations

You can add both public and private replies (called "team notes") on existing conversations.

• Public replies notify those following the conversation, as well as anyone CC'd on the conversation.
• Team notes are only available to team members who have access to this conversation or team inbox.

To add a public reply

1. Click to open the conversation you want to reply to.
2. Click reply to [username].
3. Enter your reply, and format as needed.
4. Click Mark as done and send or Send.

To add a team note

1. Click to open the conversation you want to reply to.
2. Click team note. Team notes are displayed in yellow boxes.
3. Enter your reply, and format as needed.
4. Click Mark as done and send or Send. Only other team members can view this reply.