If you have a contact form on your website or Help Center, you can foward any messages sent from that contact form to a team inbox. If you don't already have a contact form, you can use the Inbox-provided form.
The content of the Inbox contact form is not yet customizable, but the text will automatically translate based on the browser settings of your visitors.
At this time it is not possible to set up multiple contact forms to link to different team inboxes. If you have several different team inboxes, it may be beneficial to create a general inquiries team inbox to route these to and use a triage workflow to assign conversations to various team inboxes.
To add a contact form to your Inbox account
- Click Menu , then select Contact Form.
- Using th dropdown menu at the bottom of the screen, select the team inbox you want to use to receive emails sent through the contact form.
- Click Save.
- Copy the code snippet to your clipboard.
- Add the snippet to your website's HTML code between the <head> tags.
Note: If you don’t want the form to display on every page, this code must be inserted into every page that you wish to display the widget.