- Log in to Outlook.com using the support address you'd like to setup forwarding for.
- Hover over the Gear icon in the upper right hand corner, and click Options.
- Under Mail > Accounts, click Forwarding.
- Click Start Forwarding, then enter your Zendesk support email address (firstname.lastname@example.org).
- Click Save.
If these steps aren't working, or you're seeing something different in your email account, please refer to Microsoft's email forwarding documentation.